Privacy Policy

Categories of information we handle

Registration details such as full name, date of birth, residential address, email, and a chosen password are gathered when an account is opened, alongside verification documents required by anti-money-laundering rules.

Transactional records, including deposit and withdrawal history, wager logs, and bonus participation, are stored to fulfil regulatory record-keeping obligations under licence 8048/JAZ2019-015.

Device-level signals — IP address, browser fingerprint, operating system, and approximate geolocation — are captured to support fraud detection and to confirm that play occurs from a permitted territory.

Purposes for which information is used

Account servicing, payout processing, and customer-care responses rely on the data described above, and we cannot deliver the service without it.

Compliance with the Curaçao Gaming Authority and Anjouan Gaming reporting requirements, including suspicious-activity reviews and source-of-funds checks, is a further mandatory use.

Optional uses such as personalised promotional emails and SMS reminders are only carried out when the member has actively opted in, and consent can be withdrawn at any moment through the preferences page.

Sharing with third parties

Payment processors, identity-verification vendors, game studios, and cloud hosting providers receive only the minimum information required to perform their specific task on our behalf.

We do not sell personal data to advertisers or data brokers. Disclosures to regulators, courts, or law-enforcement bodies occur only when a valid legal request is presented or when fraud prevention requires it.

Where data is processed outside the member's home country, contractual safeguards are in place to maintain protection levels comparable to those guaranteed locally.

Retention windows and member rights

Account and transaction records are retained for the period required by anti-money-laundering legislation in Curaçao and Comoros, typically a minimum of five years after the account is closed.

Members may at any time request a copy of the information held about them, ask for inaccurate data to be corrected, or request erasure once retention obligations have lapsed. Requests are answered within thirty days following successful identity verification.

The information presented here is a plain-language overview. Where a conflict arises between this summary and binding statutes or licence conditions in Curaçao, Comoros, or the member's country of residence, the binding legal text takes precedence.