Terms and Conditions

Account registration and eligibility

Membership at Richard Casino is open to individuals who have reached the legal age of majority in their place of residence, which in most Canadian provinces means eighteen or nineteen years, depending on jurisdiction. Players must reside in a territory where online gaming is not prohibited.

Each person may operate a single account. Multiple registrations linked to the same household, payment instrument, or device may result in suspension and forfeiture of any pending balances tied to duplicates.

Identity verification documents, such as a passport scan, utility bill, or selfie alongside government-issued ID, may be requested at any point. Failure to provide satisfactory documents within the specified window can lead to withdrawal delays or account closure.

Deposits, wagering, and withdrawals

Funds added to a player wallet must originate from a source registered in the account holder's own name. Use of borrowed cards, anonymous prepaid instruments, or third-party wallets is grounds for transaction reversal.

Withdrawal requests are typically processed within twenty-four to seventy-two hours, subject to standard anti-money-laundering checks. Bank or processor transit times may add several additional working days.

A minimum cumulative wagering volume may apply before a first withdrawal is released. Specific thresholds are published in the cashier section and may be updated periodically.

Promotional offers and bonus terms

Welcome packages, reload bonuses, cashback arrangements, and free spin awards each carry individual rules regarding qualifying deposits, wagering multipliers, maximum cashable amounts, and contributing game categories.

Activities considered abusive — including coordinated play between accounts, intentional low-risk wagering to clear requirements, and reverse-engineering of bonus mechanics — will trigger forfeiture of the bonus and any winnings generated from it.

Richard Casino reserves the right to modify, restrict, or discontinue any promotion at its discretion, with reasonable notice provided where feasible.

Platform availability and game fairness

Game outcomes on Richard Casino are determined by certified random number generators supplied by independent studios and tested by recognised laboratories. Disputes regarding individual round results are resolved by reference to server-side game logs, which take precedence over client-side displays.

Scheduled maintenance, force majeure events, or regulatory directives may interrupt access without prior notice. Wagers affected by confirmed technical malfunction will be voided and stakes returned to the originating wallet.

Complaints, governing law, and licensing

Richard Casino holds licence number 8048/JAZ2019-015 issued under the Curaçao Gaming Authority framework, complemented by authorisation from Anjouan Gaming (AOFA) in the Union of the Comoros.

Concerns that cannot be resolved through customer support should be escalated to the complaints team for formal review. If a satisfactory outcome is not reached within the stated timeframe, players retain the right to refer the matter to the relevant licensing body.

These terms are governed by the laws applicable to the licensing jurisdictions, without prejudice to any non-waivable consumer protection rights available in the player's country of residence.

This document presents the operative terms in plain language for ease of reference. In the event of any inconsistency, the official regulatory filings, licence conditions, and jurisdiction-specific statutes take precedence over the wording shown here.